Frequently Asked Questions

Everything you need to know about TOCOBO beauty and your orders.

Are TOCOBO products vegan and cruelty-free?

Yes, TOCOBO is a dedicated vegan brand. We do not use animal-derived ingredients and we strictly prohibit animal testing at any stage of our product development.

When will my order be shipped?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Currently, we ship to a wide range of countries. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.

Are your sunscreens suitable for sensitive skin?

Our formulas, including our popular Bio Watery Sun Cream, are dermatologically tested and designed to be gentle. However, we always recommend a patch test before full application.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized mobile payment options like Apple Pay and Google Pay.